Support Policy

Our commitment to helping you with timely and effective support.

Overview

Our support team is here to assist you with technical and account-related queries.

1. Support Channels

We offer support via email, live chat, and phone during business hours.

2. Response Time

All queries are responded to within 24-48 business hours.

3. Technical Assistance

We provide troubleshooting and guidance for using our services and platform features.

4. Limitations

Support does not cover issues outside our services, third-party tools, or custom modifications.

5. Escalations

If your query is unresolved, you can escalate to our senior support staff for further review.


Last updated: December 18, 2025